Support Policy
- Welcome to RocketStreams4K, your trusted partner for high-quality streaming services. Here’s what you need to know about our support policy:
Finding Solutions
- If you’re facing issues and can’t find answers in our comprehensive knowledgebase, don’t worry. You can submit a ticket to the relevant department listed below, and we’ll get back to you as soon as possible.
Email Communication
- Please note that we only provide support via tickets and do not send emails for support purposes. The only official emails you’ll receive from us will be from the domains: [email protected] and [email protected]. Any other email addresses claiming to be us are imposters.
Official Domains
- Our services are exclusively available on two domains: rocketstreams.tv and rocketstreams4k.com. Any other domains claiming to be us are not genuine.
Support Categories
To ensure your queries are addressed promptly and accurately, please submit your ticket under the correct category. Our dedicated team strives to respond within 24-72 hours, depending on the volume of tickets. The categories are:
- General: For any questions or concerns you have before signing up. Please refrain from asking support questions here.
- North American Server Support: Direct support/help is available for our North American Server. Expect quick replies.
- Arabic & European Server Support: Direct help is available for our Arabic & European Server. Expect swift replies.
- Trial (48 hours): Interested in a 48-hour trial of our services? Open a ticket, and we’ll assist you.
- Reseller/Restream/Affiliate: Please limit inquiries to Reseller, Restream, and Affiliate topics only.
- Request a Channel: Can’t find a specific channel? Let us know, and we’ll do our best to cater to your needs.
- Refund (Cancellation): Need to cancel or request a refund? Please review our refund policy here to understand our terms.
Thank you for choosing RocketStreams4K. If you have any additional questions, don’t hesitate to ask. We’re here to help!
– The RocketStreams4K Team
